Privacy Policy

Last updated: July 2026

Medi-Redi respects your privacy and is committed to protecting the personal information
we collect, use, and disclose in connection with our services.

This Privacy Policy explains how Medi-Redi collects, uses, discloses, stores, and
protects personal information when you visit our website, complete an intake form,
participate in a virtual consultation, purchase or request services, communicate with us,
or otherwise interact with Medi-Redi.

    1. Who Are We

Medi-Redi is a medication preparedness and coordination service. We help users
complete a health intake, access a virtual consultation with a licensed healthcare
provider, and, where clinically appropriate, facilitate prescription fulfillment through
independent licensed pharmacies.

Medi-Redi is not a pharmacy and does not directly dispense medications.

    2. Privacy Contact

Medi-Redi has designated a Privacy Officer responsible for privacy compliance and
responding to privacy-related questions or complaints.

Privacy Officer – Zak Matieschyn
Email: zakmatieschyn@gmail.com

   3. Personal Information We Collect

Depending on how you use our website and services, we may collect personal
information such as:
> Name, date of birth, contact information, and identity-verification information;
> Shipping and billing information;
> Health history, allergies, current medications, medical conditions, symptoms,
travel plans, destination information, and other information relevant to a clinical
assessment;
> Information submitted through intake forms, questionnaires, online consultations,
customer-service communications, and account forms;
> Payment and transaction information;
> Prescription, pharmacy, fulfillment, and order-status information;
> Website usage information, device information, IP address, cookies, analytics
data, and similar technical information.

We only collect personal information that is reasonably necessary for the purposes
identified in this Privacy Policy or otherwise disclosed to you at or before the time of
collection.

   4. How We Use Personal Information

Medi-Redi may use personal information to:
> Receive and process intake forms and service requests;
> Verify identity and eligibility for services;
> Coordinate virtual consultations with licensed healthcare providers;
> Facilitate prescription review and pharmacy fulfillment where clinically
appropriate;
> Communicate with you about your intake, consultation, prescriptions, orders,
shipping, and customer support;
> Process payments and maintain transaction records;
> Provide instructions, service updates, and administrative communications;
> Improve website functionality, security, user experience, and service quality;
> Comply with legal, regulatory, professional, insurance, tax, accounting, and
operational obligations;
> Detect, prevent, or investigate fraud, misuse, security incidents, or unauthorized
activity.

    5. Disclosure of Personal Information

Medi-Redi may disclose personal information only as reasonably necessary to provide
and support our services, including to:
> Licensed healthcare providers involved in your virtual consultation or clinical
assessment;
> Licensed pharmacies responsible for dispensing and fulfilling prescriptions;
> Telehealth, intake, scheduling, payment, shipping, customer-support, hosting,
analytics, and technology service providers;
> Professional advisors, insurers, legal counsel, accountants, or regulators where
necessary;
> Public authorities, law enforcement, courts, or regulators where required or
permitted by law;
> Another organization in connection with a business transaction, such as a
merger, sale, financing, or restructuring, where legally permitted and subject to
appropriate confidentiality protections.
Medi-Redi does not sell your personal health information.

    6. Service Providers and Third Party Platforms

Medi-Redi may use third-party platforms and service providers to support intake forms,
virtual consultations, prescription facilitation, order fulfillment, payment processing,
email communications, website hosting, analytics, and customer support.

These providers may process personal information on Medi-Redi’s behalf or as
independent providers involved in your care or fulfillment process. We take reasonable
steps to ensure that personal information is handled with appropriate safeguards.'

    7. Consent

By submitting personal information to Medi-Redi, completing an intake form,
participating in a consultation, placing an order, or otherwise using our services, you
consent to the collection, use, and disclosure of your personal information for the
purposes described in this Privacy Policy and any additional purposes disclosed to you
at the time of collection.

You may withdraw consent, subject to legal, contractual, clinical, regulatory, or
operational limitations. If you withdraw consent, Medi-Redi may be unable to provide
some or all services to you.

    8. Cookies, Analytics and Website Policies

Medi-Redi may use cookies, pixels, analytics tools, and similar technologies to operate
the website, understand website performance, improve user experience, support
advertising, and measure the effectiveness of marketing campaigns.

You can adjust your browser settings to refuse or limit cookies. Some website features
may not function properly if cookies are disabled.

    9. Marketing Communications

If you consent to receive marketing communications from Medi-Redi, we may send you
information about services, promotions, updates, or educational content. You may
unsubscribe at any time using the unsubscribe link in our emails or by contacting us.

Transactional, clinical, administrative, or service-related communications may still be
sent where necessary to provide services or meet legal obligations.

    10. Safeguards

Medi-Redi uses reasonable administrative, technical, and physical safeguards
appropriate to the sensitivity of the personal information we handle. These safeguards
are intended to protect personal information against unauthorized access, collection,
use, disclosure, copying, modification, disposal, or similar risks.

No method of electronic transmission or storage is completely secure. We cannot
guarantee absolute security.

    11. Retention

Medi-Redi retains personal information only for as long as reasonably necessary to fulfill
the purposes for which it was collected, provide services, meet legal, regulatory,
accounting, tax, insurance, clinical, or business requirements, resolve disputes, and
enforce agreements.

When personal information is no longer required, we will securely destroy it, anonymize
it, or otherwise dispose of it in accordance with applicable law and our retention
practices.

    12. Access and Correction

You may request access to your personal information or ask that inaccurate or
incomplete personal information be corrected, subject to legal limitations.

To make an access or correction request, contact the Privacy Officer using the contact
information above. We may need to verify your identity before responding.

    13. Privacy Questions and Complaints

If you have questions or concerns about Medi-Redi’s privacy practices, or if you wish to
make a privacy complaint, please contact the Privacy Officer.

We will review privacy complaints and respond within a reasonable time. If you are not
satisfied with our response, you may contact the Office of the Information and Privacy
Commissioner for British Columbia or another applicable privacy regulator.

    14. Changes to this Privacy Policy

Medi-Redi may update this Privacy Policy from time to time. The updated version will be
posted on our website with a revised “Last updated” date. Your continued use of the
website or services after changes are posted means you accept the updated Privacy
Policy.